We currently ship within Canada only. Shipping availability may vary depending on weather conditions and the season.

Orders are shipped on Mondays and Tuesdays to help prevent plants from spending the weekend in transit. Once your order has been shipped, you will receive a tracking number by email. Delivery usually takes 2-3 business days.

All plants are shipped bare root, carefully wrapped and protected to help them arrive safely. Each package is prepared with care to reduce movement and protect the plants during transit.

Yes, we offer a live arrival guarantee. If your plant arrives damaged or does not survive the delivery, please contact us within 24 hours of arrival with clear photos of the plant and packaging. We will review the situation and offer a replacement or refund when applicable.

You can contact us at info@thebestiolelounge.com

Plants may vary slightly in size, colour and shape depending on the season and growing conditions. Each plant is unique.

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has been packed or shipped, changes may no longer be possible.